Hibajee 12 Terms & Conditions — The Complete Guide for Members

1 General Rules

Hibajee 12 is an international-standard online gaming and betting platform built for players in Bangladesh. These Terms and Conditions constitute a legally binding agreement between Hibajee 12 and all of its members.

These Terms & Conditions apply to all Hibajee 12 services, the website, mobile application, and any other digital platform. They remain in effect whenever you access or use our platform.

• This platform is intended for individuals aged 18 and over only.
• Each individual may only register one account.
• An internet connection and a compatible device are required to use the platform.
• Hibajee 12 reserves the right to update its terms of service at any time.
• Any activity that violates applicable laws in Bangladesh is strictly prohibited.

2 Account & Registration

To register on Hibajee 12, you must provide accurate and complete information. Registering with false details is a direct breach of our Terms and Conditions and may result in your account being closed at any time.

As part of our KYC (Know Your Customer) verification process, we may request a copy of your National ID or passport. This verification is mandatory for large withdrawals and is carried out solely for your protection.

• Your real name, date of birth, and mobile number are required at registration.
• Only one account may be registered per email address.
• Passwords must be at least 8 characters long and should be changed regularly.
• You are solely responsible for the security of your account.
• Sharing your account with anyone else is strictly prohibited.

3 Bonuses & Promotions

Hibajee 12 regularly offers a variety of bonuses and promotional deals. Each bonus comes with its own terms, which are clearly stated alongside the offer. Claiming a bonus means you have accepted the associated terms.

The welcome bonus is available to new members one time only. Winnings from a bonus cannot be withdrawn until the wagering requirement has been met. Hibajee 12 reserves the right to modify or cancel any promotion at any time.

• Bonus wagering requirements typically range from 20x to 35x.
• While a bonus is active, bets must be placed within the specified game categories.
• Claiming bonuses across multiple accounts is strictly prohibited.
• Free spin bonuses must generally be used within 7 days.
• Referral bonuses apply to verified accounts only.
• If bonus abuse is detected, the account will be subject to investigation.

4 Deposits & Withdrawals

Deposits and withdrawals on Hibajee 12 are fully secure and transparent. We directly support Bangladesh's most popular payment methods — bKash, Nagad, and Rocket. The minimum deposit is ৳100 BDT, and the maximum limit is determined by your account verification level.

Account verification must be completed before any withdrawal can be processed. Additional documents may be requested for your first withdrawal. Withdrawal requests are typically processed within 12 to 24 hours.

• The minimum withdrawal amount is 500 BDT.
• Payment methods must be registered in the account holder's name.
• Payments to third-party accounts are not accepted.
• Additional verification may be required for suspicious transactions.
• Large transactions are reported in accordance with our anti-money laundering policy.

5 Betting & Gaming Rules

All games on Hibajee 12 operate on a fair play basis. Our slots and table games run on an internationally recognised RNG (Random Number Generator) system that is regularly audited by independent third parties. The RTP rate for each game is available in the game information section.

For Sports Betting, bet outcomes are processed once the match result has been confirmed. If a live bet is voided due to a technical issue, the staked amount will be refunded. If an event is cancelled, all bets placed on that event will be considered void.

• The minimum bet amount is 10 BDT.
• Maximum bet amounts are determined by your account level.
• Bets placed during a technical outage may be considered void.
• Any suspicion of match fixing or manipulation will subject the relevant bets to investigation.
• In Live Casino, the dealer's decision is final.
• Any winnings obtained by exploiting a software bug or glitch will be voided.

6 Responsible Gaming

Hibajee 12 places responsible gaming at the top of its priorities. We want every member to enjoy gaming — without it ever becoming a problem. That's why we've put a range of protective tools in place.

You can set deposit limits, betting limits, and loss limits at any time from your account settings. The self-exclusion feature lets you take a break from the platform for anywhere between 7 days and 6 months.

• Account registration is strictly prohibited for anyone under the age of 18.
• If you notice signs of gaming addiction, contact our support team immediately.
• A cooling-off period can be activated at any time.
• Never bet beyond the budget you've set for yourself.

7 Account Suspension & Closure

Hibajee 12 reserves the right to suspend or close accounts without prior notice in the following circumstances. This authority is exercised to protect the platform and the interests of all members.

• Registering with false or inaccurate information.
• If the same individual is found to be operating multiple accounts.
• Misuse of bonuses or engagement in any fraudulent activity.
• Engaging in money laundering or any suspicious financial activity.
• Any attempt to hack or manipulate the platform's software is strictly prohibited.
• If a member threatens or behaves inappropriately toward other members or staff.

If an account is closed, any valid balance (where no terms have been violated) will be refunded. Bonus balances and winnings obtained through a breach of terms will be forfeited.

8 Dispute Resolution

If you have a dispute with Hibajee 12, please contact our customer support team first. Our team is able to resolve most issues within 48 hours. If the matter cannot be resolved through support, you may submit a formal written complaint through our complaints department.

• Complaints must be submitted within 30 days of the incident.
• All complaints must be submitted in writing via email.
• Please attach screenshots or supporting documents as evidence when submitting a complaint.
• All decisions made by Hibajee 12 are final and binding.

9 Privacy & Data Protection

Hibajee 12 takes the protection of your personal data seriously. We adhere to international data protection standards and will never sell your information to third parties.

We use your data solely for service improvement, identity verification, and legal compliance. For more details, please visit our Privacy Policy Read.

• All data is secured with 256-bit SSL encryption.
• Payment information is stored in compliance with PCI-DSS standards.
• Even after an account is closed, data may be retained for a specified period to meet legal requirements.
• To request deletion of your data, please contact our support team.

10 Changes & Amendments

Hibajee 12 reserves the right to amend these Terms and Conditions, in part or in full, at any time. For significant changes, members will be notified 7 days in advance via their registered email or through a platform notification.

Continuing to use the platform after any changes have been made constitutes your acceptance of the updated terms. We recommend visiting this page regularly to stay informed.