Hibajee 12 FAQ —
All your answers in one place

You must be at least 18 years old to register an account on Hibajee 12. Registration by minors is strictly prohibited. Age verification documents may be requested during the KYC process.

Each person is allowed to register only one account. Attempting to create multiple accounts from the same mobile number or device may result in all associated accounts being terminated. This policy is strictly enforced to prevent bonus abuse.

On the login page Click the "Forgot Password?" link and enter your registered mobile number — an OTP will be sent to you. Verify your identity with the OTP, then set a new password. Your new password must be at least 8 characters long and include a mix of uppercase letters, lowercase letters, and numbers.

After logging in, go to "Profile Settings" to update your name, address, and email. To change your mobile number, please contact the support team — this cannot be done directly for security reasons.

KYC (Know Your Customer) is the identity verification process. You'll need to upload a photo of your national ID or passport to complete it. KYC is mandatory for large withdrawals. Completing it right after registration saves you from any hassle later on.

When an account is suspended, you'll usually be notified by email or mobile with the reason. Email our support team and submit a request with your account details. If the suspension was made in error, your account is typically reinstated within 24 hours.

To close your account, contact the support team by email. Make sure to withdraw your balance first. For a temporary break, you can also choose the "Cooling Off" option as part of responsible gaming — this suspends your account for a set period without permanently closing it.

Hibajee 12 supports all major mobile banking methods in Bangladesh, including bKash, Nagad, Rocket, and Upay. Bank transfers and select e-wallet options are also available. All payment methods are secured with encryption.

The minimum deposit on Hibajee 12 varies by payment method. Generally, mobile banking deposits start from as low as ৳200. For the latest information, check the cashier section or contact our support team.

Mobile banking deposits are usually credited to your account within 2–5 minutes. Bank transfers may take slightly longer. If it's been more than 15 minutes, contact support with your transaction ID.

Yes, if a deposit fails, the amount will be automatically returned to your mobile banking account — usually within 1–24 hours. If you don't receive the refund, contact our support team with your transaction ID.

Hibajee 12 does not charge any processing fees on deposits. However, your mobile banking provider may apply a small charge — check with your mobile banking service for details.

Maximum deposit limits vary by payment method and account level. VIP members enjoy significantly higher limits. To learn more, Platform Page view details or contact support.

Hibajee 12 currently focuses primarily on Bangladeshi mobile banking and bank transfers. Crypto payments may be available on a limited basis. Contact our support team for the latest updates.

Hibajee 12 offers a range of bonuses — a welcome bonus for new members, daily login bonuses, a special match bonus on your first deposit, cashback offers, and exclusive rewards for VIP members. To learn more, Rewards Page Visit.

After logging in, go to the "Bonuses & Offers" section on your dashboard. All bonuses available to you will be listed there. Simply click "Claim" and the bonus will be added to your balance immediately. Daily bonuses are usually credited automatically upon login.

Every bonus comes with a wagering requirement — meaning you need to place a certain amount in bets before you can withdraw the bonus funds. For example, a 20x wagering requirement on a ৳100 bonus means you must wager a total of ৳2,000. Make sure to read the terms for each bonus individually.

If the wagering requirements for a bonus are not met within the specified time, the bonus balance will be automatically cancelled. This will not affect your actual deposit balance. It's always a good idea to check the expiry before claiming a bonus.

Yes, Hibajee 12 has a referral bonus program. When a friend registers using your referral link and makes their first deposit, you'll receive a bonus. For full details and terms on the referral bonus, on the Rewards Page here.

The Hibajee 12 High Roller Bonus is designed exclusively for high-stakes players, offering higher match bonuses, lower wagering requirements, and a dedicated account manager. To learn more, High Roller Page here.

Hibajee 12 offers slots, Live Casino (Live Roulette, Blackjack, and Baccarat), Sports Betting, fishing games, crash games, and progressive jackpot games. games page View all categories.

Yes, many slots and casino games can be played for free in demo mode, which is a great way to understand the rules and features. Note that winnings from demo mode cannot be withdrawn — you'll need to play in real money mode to win actual payouts.

With Hibajee 12's progressive jackpot, a portion of every bet contributes to the jackpot pool — the more players join, the bigger it grows. The jackpot can be won by hitting a specific combination or through a random trigger. To learn more, Jackpot Page here.

Live Casino games are played with real dealers via live video stream. After logging in, Games Section select "Live Casino" from the menu. Make sure you have a stable internet connection for smooth streaming. Roulette, Blackjack, and Baccarat tables are available 24 hours a day.

In most games, reconnecting after a dropped connection will resume the game from where you left off. If the connection drops mid-round, the game server automatically determines the result. If you experience any issues, check your game history or contact support.

After logging in, go to the "Cashier" or "Withdrawal" section. Select your payment method (bKash, Nagad, etc.), enter the amount, and submit your request. Verify your mobile number. Funds typically arrive within 15 minutes to 24 hours.

Mobile banking withdrawals are typically processed within 15 minutes to 4 hours. Bank transfers may take 1–3 business days. If your KYC is not yet verified, additional checks may be required for larger withdrawals.

The minimum withdrawal limit is generally BDT 300–500. The maximum limit varies based on your account level and KYC status. VIP and high roller members can withdraw larger amounts daily. Contact support for exact limits.

Common reasons for a rejected withdrawal include: incomplete KYC, unmet bonus wagering requirements, or incorrect account details. You'll be notified of the reason by email or notification. Resolve the issue and resubmit your request.

Hibajee 12 generally does not charge any withdrawal fees. However, your mobile banking provider may apply their own transaction charges. All fees are waived for VIP members — learn more High Roller Page here.

Yes, Hibajee 12 uses SSL encryption to keep all your data secure. Financial transactions are fully encrypted and no personal information is shared with third parties. To learn more, Privacy Policy here.

Go to the "Security" section in your profile settings and enable "Two-Factor Authentication". An OTP will be sent to your mobile number — enter it to confirm. From that point on, logging in from a new device will require OTP verification. This is strongly recommended to keep your account secure.

If you notice a suspicious login or transaction, change your password immediately and notify our support team. You can also request a temporary account lock. To review your login history, go to your profile settings.

Hibajee 12 never sells or shares your personal information without authorization. Only limited data may be shared with relevant parties for payment processing or legal compliance purposes. Full policy Privacy Policy View on page.

Hibajee 12 App — direct Download Page available for download. Both Android and iOS versions are free. Installation only takes a few minutes, and the app delivers a faster, smoother experience compared to a browser.

Yes, the official Hibajee 12 app is completely safe and free from viruses and malware. Only download it from our official download page — avoid downloading from any third-party sites.

Start by closing the app and reopening it. Check your internet connection, then clear the app cache. If the issue persists, uninstall and reinstall the app. Still having trouble? Contact support.

When a new update is available, you'll receive an automatic notification the next time you open the app. downloads page Go there to download and install the latest version. You don't need to uninstall the old version first — installing the new one will automatically replace it.